From: lee chang [chang.l@comcast.net]
Sent: Tuesday, March 22, 2005 5:59 PM
To: jlb@jlbrannon.com
Subject: SOLD



Thanks Lisa and Joe,
I could not have done it without you guys, It maybe the easiest real- Estate I have done in years.
I have grabbed the rest of the JLB's business cards in the old house, will pass them out.

Regards Lee

We were thinking just the other day how lucky we were to have come across you.
~ April & Bill

Lisa you dont know how happy you have made our family, Thank you ~ George

I want to thank you for your customer service!... It is really refreshing to work with someone who will take the time. Again, thanks!
~ Andrea

With our busy life, six children in multiple sports, both working and coaching, we did not have to worry about our needs being met. Lisa worked day and night for us, she was there every step of the way. She took our fears and made them go away; helping us reach our goal of obtaining a new home for our family. If ever we were to move again, Lisa is the only realtor we would trust. Furthermore, Lisa never pushed us into a sale or homes that we were not interested in; she took the time to get to know what we wanted and then look for only what would fit our needs as a large active family. It feels comforting in today's world to have someone who knows what customer service is really about.

~ Steve and Janett Meyers

Lisa, I know you would like to know two things you did good but I can't single out two things. You did your job very professionally every step of the way. Likewise, I can't give you two things to improve. Connie and I have bought and sold several homes. You are the finest realtor we have dealt with in all those transactions. We will be glad to recommend you to anyone we find looking to buy or sell a home. Connie and I want to thank you for the outstanding job you did in helping us find a home. You did an outstanding job guiding us through a very difficult process. We were new to the area and we didn't know exactly what we were looking for in an affordable home. Your patience and perseverance helped us land a home that is an excellent fit for our lifestyle. Additionally, your help through the unusually difficult closing process will always be appreciated. We strongly recommend you to anyone wanting to buy or sell a home.

Dear Lisa and Joe, We want to wish you and your family Happy Holidays and to thank you for all you did for us to ensure we would be having our holidays in our beautiful new home. As you know, we had been looking for our new home for a very long time with several real estate agents before we found you. From the very beginning of our relationship you took care of us. You sent new listings as they came on the market, you previewed houses to see if they met our needs, you asked question about our likes and dislikes, you traveled over 2 counties and even met us on the Fourth of July to look at a house. But most of all you cared for us like part of your family. When you found "our house" at an agents open house you insisted we come and look at it even though it was not a good time for us to look. Because of the rapport you had built we trusted you enough to come and look. We fell in love with it and made an offer that very night. With you negotiating, we bought it. The same caring and expertise was show with the sale of our home of 28 years. With your knowledge of home inspectors and mortgage brokers and negotiating skills the selling of our house went smoothly. We could not have done it without your help. We give you a big Thank You and recommend you to all we hear of who are looking for property. Millie and John Taylor

Lisa & Joe - You guys are GREAT! Your professionalism, your knowledge of the market, your marketing tactics and salesmanship were all so vital and instrumental in our house selling so quickly and so seamlessly. You really helped to make the process painless and we are very grateful. It's obvious you love what you do. Don and I will not hesitate to sing your praises and have already been passing along your cards to friends and neighbors. We will continue to keep in touch as we make our move to Montana. Thank you so very much! Mary & Don Helliwell

Lisa, I know you emailed this to us a long time ago, but I knew we'd buy a home from you too so I waited until now to fill it out. Hi, We have closed on your real estate transaction and I hope I met your expectations. I am always trying to better serve my clients. Therefore I was wondering if you wouldn't mind filling in a survey for me and possibly submitting a testimonial about your experience with me as your Realtor. And it is okay to be completely honest. 1) What are two things I did well? Lisa and Joe made our home selling and buying experience painless. They treated us more like good friends rather than clients. Lisa and Joe were always available either by phone or email and extremely prompt in getting information to us. They helped with the staging of the house which was above and beyond. I know the other realtor we looked at didn't offer it and wanted to sell or home for $10,000 less and wanted more of a percentage from the sale of the house. 2) What are two things I could improve on? I honestly can't think of anything. I was so impressed that Joe and Lisa actually came to our house with a resume and references. They truly are like no other realtors we've come across. If I had to name something...next time bring starbucks ;o) 3) Would you recommend me to your friends and family? I recommend them to anyone who will listen to me. I truly feel comfortable recommending them not only to friends, but also my family. I know they will do a phenomenal job!

My husband and I decided to sell our house so we had a realtor from Prudential come out and talk to us. She said she would get back to us the next day with comps of the area. We actually had to ask her for them a week later. Then she wanted to sell our house for $10,000 less than what we had in mind. We didn't get a good vibe from her so we looked elsewhere. We ended up seeing Lisa's ReMax ad in one of those magazines they keep for you to read while your waiting for your take-out food. I called and it was the best thing we could have done. Lisa came out to the house with her resume and references. She talked to us about comps in the area, how to stage our house so it would sell faster, if we wanted an open house, and her advertising strategies. By the end of our meeting I knew we had picked the right person. Her personality and professionalism had won us over. Our calls and concerns were always promptly answered. She took care of every little detail. We had two full price offers on our house the same day it came on the market. We were so impressed we used her to help us find our next dream home. We moved out of state for a year all the while Lisa never stopped looking for our perfect house. She kept in constant contact with us. Once we found the house we wanted Lisa and Joe went above and beyond what was expected of them. They negotiated for us, offered advice when we weren't sure what to do, answered all our questions and concerns, met with the inspector when we couldn't. After the sale of the house when most agents are long gone Joe and Lisa kept in contact with us to see that things were going well and we were happy with the house. I consider them more than just our realtors. I'd say they are good friends and I would and do without hesitation recommend them all my family and friends looking to buy or sell a home.

We met the Carpenter family at a house we had listed. That home needed more work than what they were willing to do. Joe helped them negoiate an awesome deal on a FSBO home. Joe also got them a home warranty which proved to be very valuable when the furnace stopped working. We also helped them process the paperwork to sell their current home to their parents.

The Goeken family was relocated to our area from Eastern Washington. They knew what they wanted and they wanted a good deal being that it was a buyers market. They submitted an offer and was rejected, they submitted an offer on another house got it accepted but found out the siding was bad. So then we went back to the first house and got them to accept a little bit better offer.